Maui Maui

Terms and conditions

Last updated: 28 September 2026. These terms apply to the services of Maui Doggy Daycare in Rilland, Zeeland.

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1. Applicability

These terms and conditions apply to all services of Maui Doggy Daycare (Maui), based in Rilland, Zeeland, Chamber of Commerce (KvK) number [KVK]. By using our services you agree to these terms.

If you and Maui agree something different on paper, the paper agreement takes priority over these terms.

2. Intro meeting and registration

Before your dog comes to Maui for the first time, you book a free intro meeting. There we discuss your dog, the service you choose and a trial day.

Before the first care day, you fill in and sign a paper registration form. You receive the form with the first invoice. Without a signed registration form your dog cannot come to daycare.

3. Admission criteria

To care for your dog safely, these rules apply.

  • Your dog is vaccinated with the combination vaccine (distemper, hepatitis and parvo) and against kennel cough. The last vaccination was given at least two weeks before the first care day. Bring the vaccination booklet to the intro meeting.
  • Your dog is free of fleas and worms. If Maui notices otherwise, we treat your dog and charge you the cost.
  • Puppies are welcome from their second vaccination.
  • A female dog in heat is not welcome, from the first day of heat until about four weeks after.
  • Before the first care day, Maui plans a free trial day. After the trial day Maui may refuse care, for any reason.
  • Your dog is chipped and correctly registered.
  • You have liability (WA) insurance as the owner.

Maui works with a small group. We may refuse a dog, or stop care, if it does not fit in. For example, if your dog:

  • is not comfortable in a group, around other dogs or people;
  • does not travel well by car;
  • does not respond to basic commands, such as coming back when called or walking calmly on the lead;
  • is hard to handle in some other way.

We look at your dog's behaviour, not its breed. We discuss this at the intro meeting and on the trial day.

A dangerous dog, a dog that has bitten before or a dog that tends to bite is always refused, straight away.

4. Care, drop off and pickup service

Daycare is open on Wednesday, from 08:00 to 18:00. There is no daycare on other days.

You book an intro meeting by appointment, Monday to Friday, through Cal.com. On Wednesday an intro meeting can also take place on site.

We pick up and drop off your dog for free in Bergen op Zoom, Halsteren, Heimolen, Lepelstraat and Heerle. Outside that area we pick up on request, for example in Woensdrecht, Hoogerheide, Calfven, Rilland, Bath, Krabbendijke, Kruiningen and nearby towns. Our location in Rilland is our workplace, not a fixed pickup or drop off address for clients.

If you choose day and overnight care, we care for your dog for 24 hours, including one night. This is for a maximum of one dog per day, on request only, and you book it in advance. We discuss this first at the intro meeting.

You bring your dog's own food and any medication in the original packaging. Medication is labelled with your name, the dosage and your vet's name.

Maui cares for a maximum of four dogs per day.

5. Cancellation

You can cancel a planned care day free of charge up to 48 hours in advance. If you cancel later, Maui may charge cancellation costs, up to the full price of the planned day.

If you do not show up without notice, we charge the full price of the planned day.

6. Payment

You pay for a single daycare day or the quarterly package in advance, using the agreed payment method.

The quarterly package covers one quarter and does not renew automatically.

If you do not pay on time, Maui may suspend care until payment is received.

If you are not home at the agreed time we bring your dog back, we charge EUR 10 each time.

If this means we have to care for your dog for more than two hours after the agreed time, we instead charge the full day and overnight care rate (EUR 80, excl. VAT).

7. Illness, injury and the vet

If your dog becomes ill or is injured during care, Maui contacts a vet when in doubt and follows the vet's advice. Vet costs are for your account, unless Maui is liable for them under article 8.

If we cannot reach you, we call the emergency contact you gave us at registration.

8. Liability

Maui is only liable for direct damage resulting from a failure attributable to Maui. Maui is not liable for indirect damage or consequential loss. This limit does not apply in case of intent or gross negligence by Maui.

As far as the law allows, you as the owner remain liable for damage your dog causes to other dogs, to people or to property. You have liability (WA) insurance for this, as stated in article 3.

9. Photos and videos

  1. During care we take photos and videos of the dogs. These images belong to Maui.
  2. For a single daycare day, the Maui quarterly package and day and overnight care, we may use photos and videos of your dog, with your dog's first name. We use them for updates to you, on our website, on social media, on our Google Business Profile and for other Maui promotion. This also covers images from earlier care days. It is part of the service.
  3. If Maui later offers a premium service, you can choose with that service that images of your dog are not used publicly. We will stick to that and, on request, take existing posts off our own channels.
  4. We mention at most the dog's first name. Your name, town, address and other details are never published. We don't tag you without your consent.
  5. If people are in an image, for example at a public event, you can always ask us not to use, or to remove, a specific photo or video of you or your children. We then take the image off our own channels, or make the person unrecognisable.
  6. How we handle personal data is explained in our privacy statement.

10. Termination

Maui may stop care with immediate effect if you do not follow these terms, if your dog is a danger to other dogs or to people, or if your dog turns out to have a contagious illness. We let you know as soon as possible.

If a quarterly package ends because of this, we refund prepaid days you haven't used.

11. Privacy

How we handle your data and your dog's data is explained in our privacy statement.

12. Complaints and applicable law

Do you have a complaint? Let us know first, via WhatsApp or email, and we will look for a solution together.

Dutch law applies to these terms and to all Maui services. If we cannot resolve a dispute together, you can go to the court that has jurisdiction under the law.

13. Changes

Maui may change these terms. The latest version is always on this page. A change applies to new bookings, and to a running quarterly package only from the next quarter. For important changes, we let existing clients know in advance. If you don't agree, you can stop and we refund prepaid days you haven't used.